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 Privacy Policy


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Joelsbarbq.com is committed to protecting your privacy online. This policy explains how we collect, use, and safeguard your personal information. If you have any questions, please email us at info@joelsbarbq.com.

What Information Do We Collect & How is it Used?
Ordering Information - When placing an order we ask for your name, mailing address, email address, and credit card information. This information is used to process and fulfill your order, send you a receipt, and inform you of your order status.

Contests and Give Aways - When entering a contest or give away (when offered), we may ask for your name, email address, mailing address, and/or broad demographic information (age,gender,etc.). This information is used to administer the contest and/or notify winners. Demographic information is used to improve and focus the services and features offered to our customers.

Mailing List - When signing up for the Joelsbarbq.com mailing list (sent by U.S. Postal Service), we ask for your name and email address. This information is used by Joelsbarbq.com, and Joels Bar-B-Q, Inc., to send you information about upcoming promotions, sales, new products, recipes, and exclusive special offers. You may unsubscribe at any time.

Site Usage Statistics - We collect general site usage statistics to administer the site, determine shopping trends, and improve the overall shopping experience at Joelsbarbq.com. This data is not linked to personal identifiable information.

How We Protect Your Information
Currently Joelsbarbq.com does not have an online ordering system. However, ALL orders placed with Joel's Bar-B-Q, Inc., either by fax or mail, are protected after they are received.  We maintain both electronic and procedural safeguards to ensure the maximum security of your personal information after it is received by Joel's Bar-B-Q, Inc. Once we receive your information, we store it on a secure computer system that is not accessible from the Internet.

Who Has Access To Your Information
When we receive your order, by fax or mail, we process all credit card transactions electronically. Credit card transactions are processed by a trusted third-party financial institution. They receive only enough credit card and billing information to determine the validity of the card and process the transaction.

Joelbarbq.com or Joel's Bar-B-Q, Inc. does not sell or share names, credit card, or any personal information with any other third party.

Additionally, we restrict access to stored personal information to only those employees who have a specific business need for utilizing it.

Use of Email and Postal mail (Snail mail)
We may occasionally send email and/or postal mail to our customers with information about upcoming promotions, sales, new products, recipes, and exclusive special offers.

If, for any reason, you do not wish to receive this information, simply follow the instructions in each email (or mailing) or contact us at custsvc@joelsbarbq.com.

Please also remember that email is not encrypted and is not considered a secure method of transmitting sensitive information such as your credit card number.

Use of Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our site uses cookies to keep track of items, speed navigation, and determine which areas of the site are popular or unpopular. We may also use cookies to tailor site content to your interests based on your previous shopping preferences at joelsbarbq.com. The information stored in this cookie does not directly contain any personally identifiable information.

Be default, your browser is initially configured to accept cookies. Although not recommended, you can set your browser to refuse cookies. You will still be able to place orders even with cookies disabled.

Privacy of Children
Joelsbarbq.com and Joel's Bar-B-Q, Inc. does not knowingly collect any personal information from children. We sincerely hope that all parents monitor their children's use of the Internet and make them aware of the concerns regarding the use of personal information online.

Joelsbarbq.com and Joel's Bar-B-Q, Inc. are constantly improving the services provided to our customers. If new features affect this policy, we will post the changes on this page immediately. We urge you to review this page regularly so that you are always aware of our current privacy policy.
 

See also:
Safe Shopping Guarantee
Returns and Refunds
Placing Orders by Phone or Mail

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